Returns Policy

Free Recycling of Your Old Electrical Appliance

We can help you dispose of your old appliances in an environmentally friendly manner. We will take away your old large appliance when we deliver your new one, and make sure it is recycled in accordance with the EU's WEEE Directive.

We can take away your old appliance on delivery as long as it’s disconnected, or you can bring it into any of our stores. We DO NOT charge for this service.
Please ensure that all personal data held on computers etc is removed before being sent for recycling.
Waste Electrical and Electronic Equipment (WEEE) and waste batteries must never be placed in your waste disposal or recycling bins. WEEE is taken back free of charge at electrical retail outlets on a one-for-one like-for-like basis. There is a bin for small batteries in your local store.
Local authority civic amenity facilities also take back WEEE and waste batteries free of charge. WEEE and waste battery recycling is free.

Our WEEE Registration number is KY - 00805

Returns Policy – M.D. O'Shea & Sons

At M.D. O’Shea & Sons, we are committed to providing quality products and excellent customer service. If you're not completely satisfied with your purchase, we’re here to help.

1. Change of Mind Returns

You may return unused and unopened stock items within 14 days of delivery, subject to the following terms:

All goods must be returned with a valid invoice as proof of purchase.
Goods will be inspected by M.D. O’Shea & Sons staff before credit is authorised.
Returned items must be in original packaging, in perfect and resalable condition.
A restocking charge of 20% applies to all stock item returns.
Customers are responsible for return shipping costs, unless the item is faulty or incorrect.
We recommend using a trackable delivery service, as we cannot guarantee receipt without proof of delivery.

Returns Not Accepted For:

Open packs or unwrapped goods such as doors, flooring, shower doors, showers, bathroom ware, and accessories
Slates, gypsum products, timber, and all bagged materials
"Special Order" or non-stock items
Unsaleable or damaged goods due to handling or packaging issues

M.D. O’Shea & Sons reserves the right to issue a Gift Card instead of a refund for non-faulty goods returned.

2. Faulty or Damaged Goods

If your item arrives damaged or develops a fault, we’ll make it right.

Damaged items must be reported within 48 hours of delivery.
Faulty items can be reported within 30 days of purchase.
We’ll arrange for a replacement, repair, or full refund, including any return shipping costs.

To assist with processing, please provide:

Your order number
Photos of the damage or fault
A brief description of the issue

3. How to Return an Item

To begin a return:

Email info@mdoshea.ie with your order number and reason for return.
Our team will provide return instructions and further assistance.
Once returned goods are received and inspected, we’ll process your refund or issue a Gift Card within 5–7 working days.

4. Refunds & Credit

Refunds are made to the original payment method unless a Gift Card is issued for non-faulty returns.
Refunds may take a few days to appear, depending on your payment provider.
Credit is subject to inspection and approval by M.D. O'Shea & Sons staff.